1. How do I place an order?
Browse our website, select your desired cosmetic or jewelry product, add it to the shopping cart, and complete checkout using one of our accepted payment methods.
2. What payment methods do you accept?
We accept VISA, MasterCard, AMERICAN EXPRESS, and DISCOVER.
3. Can I cancel my order?
Orders may be canceled before shipment. Once shipped, orders are subject to our Return & Refund Policy.
4. How long does order processing take?
Orders are generally processed within 1–3 business days.
5. How long does delivery take?
Delivery usually takes 3–7 business days after shipment.
6. Do you ship outside the United States?
No. We currently ship only within the United States.
7. How do I request a return?
Please contact customer support before returning any cosmetic or jewelry product so return instructions can be provided.
8. When will I receive my refund?
Approved refunds are typically processed within approximately 3 business days after the returned cosmetic or jewelry product has been received and inspected.
9. What should I do if my cosmetic or jewelry product arrives damaged or incorrect?
Please contact customer support immediately with your order number and photos of the issue so the matter can be reviewed and resolved promptly.
10. How can I contact customer support?
Please use the contact information provided on the Contact Us page.